Our return policy extends for 30 days after purchase. If you request a refund and process your return and more than 30 days have elapsed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven (7) business days.
Late or missing refunds (if applicable)
If you haven’t received a refund after receiving notice of our approval, first check your bank account again and then contact your bank or credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regularly priced items may be refunded. Unfortunately, sale or discounted items will not be refunded.
Exchanges (if applicable)
We only exchange items that are defective or were damaged in transit. If you need to exchange an item for the same item, timely send us an email at email@example.com and timely send your item to: 5729 Lebanon Rd. Suite #144-573, Frisco TX 75034, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, once we are able to determine that the item is an item that we shipped, please be advised that we will only send a refund to the gift giver, who will then be notified of your return.
To return your product, you should mail your product to: 5729 Lebanon Rd. Suite #144-573 Frisco TX 75034, United States
You will be responsible for paying the shipping costs associated with your return, and shipping costs are non-refundable. So, if you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.